Standard Career Pathway career pathway

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. A Patient Services Representative displays strong customer service skills that ensure that patients and family members have the desired experience.

This position is responsible for reaching out to patients identified as lost to care or due for preventive care services and link them with the appropriate care.

The medical assistant is responsible for administrative and basic clinical duties under the direct supervision of a registered nurse, licensed physician, or other licensed health care provider with legal authority.

This position is responsible for answering and reviewing telephone messages, contacting patients to gather additional information, and supporting providers in the development of treatment plans.  This role includes performing tasks and responsibilities within the framework of case finding, health teaching, health counseling, and the provision of supportive and restorative care under the direction of a registered professional nurse, licensed physician, or other licensed health care provider legally authorized to do so.  This position may also be assigned to assist with the training and orientation of new employees, and to work 1:1 with providers on an as needed basis.

This position is responsible to diagnose and treat human responses to actual or potential health problems through services which include case finding, health teaching, health counseling and provision of care supportive to or restorative of life and well-being and executing medical regimens prescribed by a licensed physician, or other licensed health care provider legally authorized to do so.  This position may provide direction and guidance to LPN’s, Medical Assistants, office staff and others as appropriate.  This position may provide training and orientation to new staff.