Outreach Coordinator
This job profile is not included in a recognized pathway.
Description
This position is responsible for reaching out to patients identified as lost to care or due for preventive care services and link them with the appropriate care.
Tasks
- Works in a team dynamic and works closely with supervisor, billing, health information technology, and the quality care management team to identify lost to care patients though insurance rosters.
- Works with the same interdisciplinary team members to identify patients due for preventative care screenings though insurance care gaps and quality fallout lists.
- Manages insurance rosters by reaching out to patients to schedule appointments for those patients identified as lost to care.
- Manages care gaps and quality rosters reaching out to patients to follow up on screening status and coordinates screening if necessary.
- Works with LPN Care Coordinator or providers to request orders for preventative screenings.
- Reaches out to patients identified as potentially eligible for sliding fee services and sends out applications to patients.
- Reaches out to patients whose sliding fee scale is due to expire and provides them with an updated application.
- Works closely with navigators to manage patient population based on program requirements and quality patient care needs.
- Maintains appropriate documentation and messaging in the electronic medical record when completing outreach efforts and patient care items.
Qualifications / Education
- High School Diploma required.
- Associates degree in a business or healthcare related field is preferred
- One (1) to two (2) years of medical office, social work, or clinical practice experience preferred
- Must have excellent written and verbal communication skills
- Must have interpersonal skills, compassion, empathy, and excellent customer service skills
- Experience with Microsoft Office and eClinicalWorks (EMR) preferred
