Care Coordination Supervisor
This job profile is not included in a recognized pathway.
Description
Responsible for overseeing the daily operations of the department and staff. Provides education and self-management tools for patients identified as eligible for transitional care management or chronic disease management services.
Tasks
- Oversees daily activities and patient panels of the Care Coordination team
- Schedules transition of care appointments for patients transitioning from inpatient setting to home/community settings
- Ensures TCM first contact following impatient discharge and follow up to ensure appointment was kept and patient was not readmitted
- Ensures care management documentation is completed accurately for patients meeting Hep C and MAT eligibility requirements
- Provides education to patients based on Chronic Care Management eligibility and needs assessment
- Maintains care plans and other appropriate documentation in electronic medical record
- Works with HIM Manager to complete monthly reporting
- Participates in quality assurance projects
- Provides project management support for UPC initiatives
- Establishes and maintains relationships with community agencies
- Works with community agencies to provide community-based outreach and education programs to improve community health outcomes
- Incorporates EHR and quality initiatives/reimbursements to daily workflow while ensuring linkages to care for patients are available at all sites
- Works closely with staff on initiating VBP/payor reimbursement plans and workflows for increased reimbursement incentives.
- Works with teams to develop and implement workflows, documentation requirements, and care plans to address patient and population health initiatives.
- Supervisor Responsibilities:
- Accomplishes department objectives by supervising employees and organizing and monitoring work processes.
- Maintains employee recruiting, selecting, orienting and training employees and developing personal growth opportunities.
- Accomplishes employee job results by coaching, counseling, and disciplining employees.
- Conducts performance appraisals
- Conducts training
- Implements and enforces policy and procedures
- Maintains a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
- Develops schedules, assigning and monitoring work, gathers resources, and resolves problems.
· Performs other duties as assigned.
Qualifications / Education
EDUCATION/EXPERIENCE
- High School Diploma or equivalency
- 1-2 years medical office experience required
- 1-2 years of customer service or face to face patient experience required
- 1-2 years care coordination experience preferred
- Excellent problem-solving experience required
- Excellent time-management experience required
- Knowledge of billing principals and familiarity with ICD-10 coding preferred
SKILLS, ABILITIES, AND TRAITS
- Must be able to multi-task
- Basic Microsoft Office suite knowledge
- Verbal and written communication skills
- Excellent organizational skills
