Medical Records Specialist
This job profile is not included in a recognized pathway.
Description
Maintains patient’s electronic health records for Universal Primary Care (Southern Tier Community Health Center Network, Inc. (STCHCN)) to ensure patient’s health information is complete, accurate, up to date, and protected. Responsible to ensure quality, integrity, security, and protection of patients’ health information.
Tasks
- Maintains patients’ medical records following all medical record processes and policies and procedures.
- Requests patients records from referring provider offices and/or hospitals, vendors, other medical facilities as requested.
- Reviews incoming documents for relevance and completeness, attaches the document to the correct patient’s chart, and assigns the chart to the proper healthcare professional for review.
- Identifies and gathers pertinent patient records from other areas of the clinic as needed and scans documents into the appropriate sections of the electronic health record (EHR).
- Ensures requests for health records are completed in a timely manner.
- Provides medical record information by answering questions and responding to requests of patients, other healthcare providers, hospitals, law firms, insurance companies, etc.
- Maintains patient health information confidentiality, privacy, and security according to HIPAA, and all STCHCN’s healthcare medical record privacy policies.
- Answers and documents incoming patient calls and requests electronically in a timely manner.
- Communicates information clearly, verbally, written, and electronically with other employees and health professionals. Relays information and messages in an appropriate and timely manner.
- Works well with co-workers and team members to ensure new medical record processes developed from innovations, initiatives, or IT advancements are utilized and working smoothly for data collection and quality improvement programs.
- Participates in organizational development provided to ensure medical record skills are kept up to date in the fast pace changing healthcare industry.
Qualifications / Education
EDUCATION/EXPERIENCE
- High School Diploma or equivalent required
- Associates degree or certification in a Health Information Management program is preferred
- One to two years of experience required, additional experience preferred
SKILLS, ABILITIES, AND TRAITS
- Must be able to multi-task
- Basic Microsoft Office suite knowledge
- Verbal and written communication skills
- Excellent organizational skills
- Must possess excellent interpersonal skills
- Detail focused and oriented
