Outpatient Services career pathway

Provide therapeutic support to the child/adolescent and family in specified areas of social, behavioral and emotional concern and needs that have been identified by the child/youth and family and addressed in the treatment plan. Strengthening and supporting the family to improve coping skills, educate family members on advocating and caring for their child, crisis stabilization, utilizing community resources, and coordination of care. To provide support to the child that facilitates the growth and development of the child and the development of therapeutic support skills in the parents, family members, educators and others to ensure that such support is maintained for the child as professional interventions are decreased and terminated.

Responsible for assisting severely mentally ill individuals to be able to live successfully in the community by linking/referring to services needed, monitoring service delivery to determine progress, gaining access to services, assessment and service planning, problem resolution, informal support network building, wellness coaching, utilizing community resources, and crisis response.

Responsible for joint clinical and administrative oversight of Erie Outpatient (EOP) services, with close collaboration with the Director of Treatment Services. The incumbent acts as the Designee of the Director in their absence. The incumbent is responsible for directing, monitoring and assisting in the daily operation of the outpatient clinic, which includes but is not limited to the following: supervision of clinical therapy staff and support staff, regular contact and/or consultation with physicians, physician extenders and nursing staff, management of internal processes, and leadership in developing therapeutic programming and efficient operational systems. Other duties include, but are not limited to, assistance with budget development and monitoring, establishing and sustaining productive community ties and provider relationships, maintaining compliance with applicable laws and regulations and troubleshooting any problematic issues that arise throughout the course of each day. The Clinical Supervisor will maintain a focus on mental health recovery approaches through leadership by example, coaching and the development of programmatic systems that promote interdisciplinary collaboration.

Responsible for assisting the Director of Integrated Outpatient Services with the oversight of clinical and management components of the Blended Case Management program in assisting severely mentally ill individuals to be able to live successfully in the community by linking/referring to services needed, monitoring service delivery to determine progress, gaining access to services, assessment and service planning, problem resolution, informal support network building, wellness coaching, utilizing community resources, and crisis response. This position is also responsible for the overall coordination of care and resources for consumers within the Outpatient Clinic. The Program Manager of Integrated Outpatient Services oversees the management of patient registries and oversees the outreach and engagement activities completed by the Outpatient Clinic reception department. This position oversees and ensures that each consumer has a smooth and professional experience with the agency, and is directed to the most appropriate level of care and resources.