Supervisor of Outpatient Administration

Responsible for joint clinical and administrative oversight of Erie Outpatient (EOP) services, with close collaboration with the Director of Treatment Services. The incumbent acts as the Designee of the Director in their absence. The incumbent is responsible for directing, monitoring and assisting in the daily operation of the outpatient clinic, which includes but is not limited to the following: supervision of clinical therapy staff and support staff, regular contact and/or consultation with physicians, physician extenders and nursing staff, management of internal processes, and leadership in developing therapeutic programming and efficient operational systems. Other duties include, but are not limited to, assistance with budget development and monitoring, establishing and sustaining productive community ties and provider relationships, maintaining compliance with applicable laws and regulations and troubleshooting any problematic issues that arise throughout the course of each day. The Clinical Supervisor will maintain a focus on mental health recovery approaches through leadership by example, coaching and the development of programmatic systems that promote interdisciplinary collaboration.

• Greeting visitors, ascertaining the nature of their business, and directing visitors to appropriate staff members in a courteous and professional manner.
• Answering incoming calls, addressing consumer needs, and routing call to appropriate staff members.
• Communicating necessary information to employees, consumers, and other community agencies as directed.
• Multi-task between identifying areas for improving patient relations, ensuring that quality standards are met while providing extensive personalized customer service.
• Facilitating check-in process including greeting clients, verifying and updating demographic information, confirming insurance against information in the electronic record and updating as necessary, collecting co-pays, scanning insurance and ID cards, and alerting the DSC staff, nursing, and assigned clinician to the client’s arrival.

• Masters level degree in a course of study related to the field of responsibility and at least three (3) years experience;, or, Bachelor's degree in a course of study related to the field with at least five (5) years of experience or equivalent education and experience as determined by agency standards and guidelines of position. License preferred. Past supervisory experience preferred.