Administrative Pathway career pathway

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. A Patient Services Representative displays strong customer service skills that ensure that patients and family members have the desired experience.

Maintains patient’s electronic health records for Universal Primary Care (Southern Tier Community Health Center Network, Inc. (STCHCN)) to ensure patient’s health information is complete, accurate, up to date, and protected. Responsible to ensure quality, integrity, security, and protection of patients’ health information.

This position is responsible for working with providers, care team members, other medical clinics, hospitals, and patients to arrange and schedule referral appointments, monitor referral appointment status, and ensure the referral consultation report comes back to our referring provider for collaborative review and quality care.

A Patient Services Coordinator is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. This position acts as a mentor and lead to Patient Services Representatives, but does not directly supervise those positions.  A Patient Services Coordinator displays strong customer service skills that ensure that patients and family members have the desired experience.

Responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, insurance verification, dental prior authorizations for treatment, managing dental referrals, and promoting an overall culture of service excellence. This position displays strong customer service skills that ensure that patients and family members have the desired experience.

 

This position is also responsible to provide back-up coverage to the patient services representatives in the clinic and will be the lead trainer for employees in those roles.  

Responsible for providing high-level administrative support to the CEO and other Executive staff.

The Human Resources Coordinator will be responsible for assisting the Chief Human Resources Officer (CHRO) in the day-to-day functions of the Human Resources (HR) department.  This role is vital in helping the company achieve business goals and will oversee various aspects of the human resources function.  

Responsible for overseeing all compliance and reporting of grants and regulatory bodies for the organization. Supports the risk management plan ensuring compliance and providing assistance to the team as needed. Assists in researching and application of grants for the organization.

 

This position acts as the company Corporate Compliance Officer and Risk Manager.