Sales Account Manager

Responsible to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. Must have excellent communication and negotiation skills and be customer service oriented.

• Serve as the lead point of contact for all customer account management matters
• Quote various component packages requested and determine price breaks based on quantities requested.
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives
• Develop new business with existing clients and/or identify areas of improvement to meet sales goals.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

• Bachelor's degree in Business Administration, Sales or relevant field.
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization.
• Solid experience with CRM software (e.g. Salesforce, Visual Manufacturing and MS Office (particularly MS Excel).
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication skills.