Supervisor of Outpatient Administration

Responsible for joint clinical and administrative oversight of Erie Outpatient (EOP) services, with close collaboration with the Director of Treatment Services. The incumbent acts as the Designee of the Director in their absence. The incumbent is responsible for directing, monitoring and assisting in the daily operation of the outpatient clinic, which includes but is not limited to the following: supervision of clinical therapy staff and support staff, regular contact and/or consultation with physicians, physician extenders and nursing staff, management of internal processes, and leadership in developing therapeutic programming and efficient operational systems. Other duties include, but are not limited to, assistance with budget development and monitoring, establishing and sustaining productive community ties and provider relationships, maintaining compliance with applicable laws and regulations and troubleshooting any problematic issues that arise throughout the course of each day. The Clinical Supervisor will maintain a focus on mental health recovery approaches through leadership by example, coaching and the development of programmatic systems that promote interdisciplinary collaboration.

• Greet visitors, determine their needs, and direct them to staff in a courteous, professional manner.
• Answer incoming calls, address consumer needs, and transfer calls to the appropriate staff.
• Share information with staff, consumers, and agencies as directed.
• Improve patient relations while ensuring quality standards and delivering personalized service.
• Facilitate check-in by updating info, collecting co-pays, scanning cards, and notifying staff.

• Masters level degree in a course of study related to the field of responsibility and at least three (3) years experience;, or,
• Bachelor's degree in a course of study related to the field with at least five (5) years of experience or equivalent education and experience as determined by agency standards and guidelines of position.
• License preferred.
• Past supervisory experience preferred.