Customer Service Representative

Process customer orders to the highest level of quality and productivity. May serve as resource to others in the resolution of problems and issues Duties will reflect substantial variety, flexibility, and complexity

• Ensure timely and accurate order entry processing.
• Provide direct quoting, via accrued knowledge or via team consultation
• Support others in acquisition of information, drawings, inventory status, job status, etc. to meet customer requests
• Facilitate problem solving of orders and communicate completion of this process to customers in a professional business manner.
• Attention to customer details, special requirements
• Provide customers with product information, order status, tracking information, price, availability, lead-time, expediting, and order entry
• Work customer open order reports and advise customers of revised open order ship dates via email or phone
• Manage and maintain customer supporting documents as well as attach related records within ERP.
• Support internal and external customers regarding questions related to customer orders in a professional and timely manner.
• Communicate effectively and clearly in written and verbal form. Focus on solutions and take opportunities to initiate behavioral and process change as well as drive positive results.

• High School diploma
• Experience in core industries a plus
• Excellent communication skills, verbal and written
• Strong familiarity with Microsoft Office suite – Word, Excel, PowerPoint
• Experience as a customer service representative preferred
• Ability to work in a fast-paced environment, ability to multi-task