Outpatient Manager

Responsible for joint clinical and administrative oversight of Erie Outpatient (EOP) services, with close collaboration with the Director of Treatment Services. The incumbent acts as the Designee of the Director in their absence. The incumbent is responsible for directing, monitoring and assisting in the daily operation of the outpatient clinic, which includes but is not limited to the following: supervision of clinical therapy staff and support staff, regular contact and/or consultation with physicians, physician extenders and nursing staff, management of internal processes, and leadership in developing therapeutic programming and efficient operational systems. Other duties include, but are not limited to, assistance with budget development and monitoring, establishing and sustaining productive community ties and provider relationships, maintaining compliance with applicable laws and regulations and troubleshooting any problematic issues that arise throughout the course of each day. The Clinical Supervisor will maintain a focus on mental health recovery approaches through leadership by example, coaching and the development of programmatic systems that promote interdisciplinary collaboration.

• Manages staff confidently, aligns program with mission, and resolves conflicts fairly.
• Monitors clinic operations: scheduling, staffing, space, resources, and contract compliance.
• Reports on client outcomes, satisfaction, and quality; troubleshoots operational issues fast.
• Provides clinical leadership using up-to-date knowledge; supports staff in client recovery.
• Maintains certification/licensure as required for scope of practice.
• Ensures fiscal responsibility; monitors budgets, billing accuracy, and productivity.
• Leads recruitment, training, supervision, and professional development of qualified staff.

• Masters level degree and at least 3 years experience in a course of study related to the position. Minimum of two years of staff supervision