Patient Service Representative (PSR)

Responsible for organizing and performing all business office functions related to daily operation within the Medical Practice.  Functions include receiving patients, assessing their needs and acting accordingly to ensure patients are provided with access to appropriate health care providers and ancillary services.  Carries out all duties to meet patient needs such as scheduling, record maintenance, facilitating orders, answering telephones, retrieving test results, etc.  Provides clerical support for medical office personnel. 

• Schedule, reschedule, or cancel patient appointments.
• Greet patients as they arrive, verify personal and insurance information, and update patient records.
• Answer phone calls and respond to patient inquiries regarding appointments, billing, or medical services.
• Assist with billing inquiries, process co-pays or payments, verify insurance information.
• Ensure that patients understand their insurance benefits, co-pays, and any financial responsibilities related to their care.

• High school graduate or equivalent required; 1-2 years past physician office experience preferred
• Typing/computer skills including Microsoft Office required
• CPR certification from the American Heart Association within the first year of hire in position required
• Knowledge and understanding of regulatory requirements of third party payors such as Medicare, Medicaid and Blue Shield preferred