Customer Service Representative III
This job profile is not included in a recognized pathway.
Description
The Customer Service Representative III manages advanced order entry and high-value customer accounts. The role resolves complex escalations involving production delays, supply chain disruptions, quality concerns, and freight issues by coordinating with production, procurement, planning, logistics, and quality teams. This position also mentors junior representatives, contributes to process improvements and KPI tracking, and serves as a subject matter expert on products, systems, and customer processes.
Tasks
- Handle complex escalations involving production delays, supply chain disruptions, quality concerns, and freight issues.
- Manage key and high-value customer accounts.
- Coordinate with production, procurement, planning, logistics, and quality teams.
- Mentor and support junior customer service representatives.
- Contribute to process improvements and KPI tracking.
- Serve as a subject matter expert on products, systems, and customer processes.
- Advanced order entry and account management.
Qualifications / Education
- 4–6+ years of customer service experience in a manufacturing environment.
- Minimum 4 years at ARG.
- No more than $2,000 excess freight over a 2-year period
