Customer Service Representative II
This job profile is not included in a recognized pathway.
Description
The Customer Service Representative II manages moderately complex order entry and order management activities, resolving order changes, shipping delays, and inventory issues while coordinating with production, logistics, and planning teams. The role supports escalations from CSR I employees, handles most customer inquiries independently, and seeks guidance on more complex issues.
Tasks
- Moderate order entry and order management
- Resolve order changes, shipping delays, inventory issues
- Coordinate with production, logistics, and planning
- Support CSR I escalations
- Work independently on most inquiries
Qualifications / Education
- 2–4 years experience
- Minimum 2 years at ARG
- Strong working knowledge of systems and processes
- No more than $3,000 excess freight over a 2-year period
