Customer Service Representative I
This job profile is not included in a recognized pathway.
Description
The Customer Service Representative I handles basic order entry and data processing, schedules freight, coordinates shipments, and maintains DIFOT tracking information. The role responds to routine customer inquiries using established procedures and scripts, escalates issues as needed, and works under regular supervision and coaching.
Tasks
- Basic order entry and data processing in systems
- Schedule freight and support shipment coordination
- Complete DIFOT tracking inputs
- Respond to routine customer inquiries (order status, updates) following standard procedures and scripts
- Escalate issues to higher levels when needed
Qualifications / Education
- 0–2 years experience
- Learn ARG systems and product basics
- Basic understanding of QMS and procedures
