Information Technology (IT) Support Technician

Southern Tier Community Health Center Network, Inc. dba Universal Primary Care

This job profile is not included in a recognized pathway.

This position is responsible for providing hardware, software, application, and all IT support needs to the organization and employees.

Troubleshoot and repair hardware issues. Onsite trainings provided
Support Electronic Health Record (EHR) and other IT needs. Onsite training provided
Provide IT help desk support by taking telephone calls, email inquiries, and IT service desk support tickets. Assists with troubleshooting IT hardware, computer, and EHR issues/problems for proper resolutions
Respond to IT service desk issues and requests in a timely manner
Provides support and works directly with IT Manager and HER Specialist
Establish new users, manage access levels, and reset passwords to the network and eClinicalWorks
Provides training to end users on hardware, EHR, IT related applications, and telecom systems (computer use, eClinicalWorks, emails, phones & phone systems, etc.)
Work professionally with team members and outside vendors
Other duties as assigned.

EDUCATION/EXPERIENCE

Associate’s degree in an IT related field is required
Minimum of two (2) years IT experience required
Bachelor’s degree in an IT related field is preferred
CompTIA A+ certification preferred
CompTIA Network+ certification preferred
Microsoft Technology Associate (MTA) preferred
Knowledge of eClinicalWorks EHR preferred
Must possess problem solving, written and oral communication, and time management skills
Must possess teamwork and interpersonal skills