Customer Service Manager

Oversees and improves customer service processes, managing a team of customer service representatives, and ensuring high levels of customer satisfaction

Address customer inquiries, complaints, and issues promptly and effectively, ensuring timely and accurate resolution. Order Management: Manage order processing, tracking, and delivery, ensuring accurate and timely fulfillment of customer orders. 
Stay informed about products and services, providing accurate information and guidance to customers. Customer Relationship Management (CRM): Utilize CRM systems to manage customer interactions, track issues, and maintain a comprehensive history of customer interactions.  Communicate effectively with customers, internal teams, and stakeholders, ensuring clear and concise communication.  Identify and resolve customer issues, finding creative solutions to ensure customer satisfaction.  Collect and analyze customer feedback to identify areas for improvement and enhance the customer experience.  Work with production teams to ensure timely delivery of products and communicate any changes in production schedules to customers. Provide technical support and guidance to customers regarding product usage and troubleshooting.  Ensure that products meet quality standards and address any quality-related issues or complaints. 

High School Diploma. Strong organizational, interpersonal and communication skills.  Supervisory and Leadership Training