Director of Customer & Community Engagement

Provides high-level leadership and vision for NotAReal Company’s public-facing strategy. Oversees multiple departments and drives both customer satisfaction and community impact. 

Set long-term goals for outreach, service, and engagement

Represent the company at public forums (even fake ones)

Coordinate with other executive leaders

Lead budgeting, planning, and policy-setting for engagement

Master’s Degree in Business, Communications, or Public Strategy

Bachelor’s required
8+ years in leadership roles in client services or outreach

Experience setting strategic direction and managing cross-functional teams

Skilled communicator with a focus on service innovation