Engagement Program Manager

Leads the development and delivery of all community engagement and customer success programs. Ensures smooth coordination across teams and departments. 

Oversee both community outreach and client services functions

Develop strategic plans for program engagement

Monitor KPIs (Key Pretend Indicators) and assess impact

Supervise mid-level team members and support their growth

Bachelor’s Degree required

Master’s Degree preferred in Organizational Communication, Public Administration, or a related field
5+ years of experience in outreach, communications, or client service roles

Leadership and cross-department collaboration experience

Skilled in performance tracking and program development