Client Services Specialist

Works directly with customers or business clients to provide personalized assistance, resolve complex cases, and simulate success stories. 

Manage assigned client “accounts” in the demo system

Handle escalations from the entry-level team

Troubleshoot more advanced inquiries

Collaborate with internal teams to improve services

Bachelor’s Degree in Business, Customer Experience, or related field
2–3 years in a customer/client-facing role

Strong problem-solving and interpersonal skills

Ability to juggle multiple pretend deadlines and demands