Customer Experience Associate

Provides first-line support to clients, customers, or community members. This role ensures a smooth, friendly interaction with NotAReal Company’s services — or at least pretends to. 

Respond to incoming fake inquiries via email, phone, or chatbot

Resolve pretend complaints and route complex ones to mid-level support

Log interactions into the imaginary CRM system

Support outreach and event efforts by stuffing nonexistent envelopes

High School Diploma or equivalent (required)

Some college coursework in communications or business (preferred)
Excellent customer service and communication skills

Comfortable in fast-paced (but completely fictional) environments

Basic tech comfort — especially with simulated systems