Credit and Collections Manager

Directs and coordinates activities of workers engaged in conducting credit investigations and collecting delinquent accounts of customers by performing the following duties personally or through subordinate employees. The position requires the successful candidate to meet and maintain relationships with clients and customers.

• Assign staff to verify financial status and creditworthiness of applicants.
• Set credit limits and manage special payment arrangements.
• Oversee fraud investigations, legal actions, and collections.
• Establish and update customer credit records.
• Review collection reports to assess effectiveness.
• Audit delinquent accounts before assigning bad debt status.
• Coordinate with branches and credit card companies to exchange information and update controls.

• Bachelor's degree from a four year college or university. Two to three years related experience and/or training; or equivalent combination and experience.