Patient Care Coordinator (PCC) 2

Greet patients and visitors in a courteous and friendly manner. Answer phones, take and relay messages in a professional and timely manner. Schedule patients for services to assure their treatment goals are met. Remind patients of appointment times as necessary via automated text messages to assure appointments are kept. Assure missed appointments are rescheduled. Perform insurance verification before each patient’s first visit to verify their insurance coverage.

• Complete intake paperwork with patients before treatment begins.
• Collect co-pays, co-insurance, and deductibles at each visit.
• Process credit card payments and maintain accurate records.
• Enter daily procedure codes in EMR to reflect level of care.
• Maintain patient confidentiality and follow release guidelines.
• Secure patient records in locked storage to protect information.
• Perform end-of-day procedures and general office support tasks.

• High School Diploma or GED required. Associates Degree or college level business courses preferred.
• Two previous years’ experience in a medical office, customer service, or other related business where strong communication, organization, and follow-through skills were required.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to details and accuracy.
• Proficient with Microsoft Word and strong data entry skills with EMR system.
• Ability to handle multiple tasks in a very busy environment.
• Demonstrate continued interest in self and professional development.