Patient Care Coordinator (PCC) 1

The Patient Care Coordinator I serve as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Prepares and maintains equipment and physical environment for daily activities. Will assist with patient care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

• Greet patients, answer phones, and assist with scheduling and appointment reminders.
• Collect co-pays, verify insurance, and process credit card payments.
• Ensure all intake paperwork is complete during initial patient visits.
• Maintain accurate procedure coding and patient records in the EMR.
• Set up treatment rooms and support clinic safety and cleanliness.
• Oversee clinic inventory and perform end-of-day office procedures.
• Maintain confidentiality and follow all company and legal guidelines.

• High School Diploma or GED required; Associate's Degree or college level business courses preferred.
• 0-2 years of previous experience in a medical office, customer service, or other related business.
• Current CPR Certificate
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Be able to follow directions.
• Proficient with Microsoft word, strong data entry skills with EMR systems
• Ability to handle multiple tasks in a very busy environment.
• Consistent and regular use of phone required.
• Must be able to keep numbers in correct order on a very consistent and regular basis.
• Regular and consistent use of keyboard and mouse.
• May be required to stoop, kneel, crouch o lift.
• Must be able to occasionally lift up to 50 pounds.
• Consistent sitting for many hours at one time. Majority of day (50%+) is spent sitting at a desk.
• Additional challenges may arise, at which time Phoenix may revise this job description.